Each product sold on the Treasure Chest Ltd website has an estimated shipping lead time. Products are subject to availability and delays may sometimes occur that are outside our control: if your order is not available we will contact you to give an estimated delivery date. Please note that items which are sold online will only be delivered to the address specified on the order.
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Your merchandise is exported free of any Irish Taxes. However, all merchandise may be subject to Duty or other Taxes on importation in to your own country; Treasure Chest are not responsible for any importation charges or government fees.
A clearance fee may also be levied by your local post office on each such dutiable parcel. Some Post Offices show this as "Additional Postage" or “Postage Due".
Thank you for taking the time to have a look at www.TreasureChest.ie.
In the following paragraphs we hope to answer all questions that you may have regarding our site policies, site security and other information about us. If you have any other questions regarding this site or your dealings with this site please contact us at [email protected] We welcome any of your comments, queries or suggestions.
Please note that the information on this page relates to www.treasurechest.ie website only , if you have a query in relation to our Galway Store policies then these are available by contacting the store manager on 00353 (0) 91 563862.
Thank you for visiting our website www.treasurechest.ie.All prices are displayed in Euro and including Tax for your convenience. There is an option to shop in US$ excluding Tax or £ Pound Sterling and including Tax.If you need help please contact us directly and we will be more than happy to help you with your order.
You can contact us by email at [email protected] or phone us in Galway, Ireland on 00353 (0) 91 563862 Our office is open Monday – Saturday 9.30-6pm GMT.
For your peace of mind, we do not store any information relating to customer personal information on the server in plaintext format. We also do not store any credit card information. You are responsible for maintaining the confidentiality of the password chosen by you when you registered on our Website and for restricting access to your computer and/or email address to prevent unauthorised access to your account.
Payment Security Controls: To protect our customers, we reserve the right to request certain personal information such as copy of ID and credit card used for payment in order to confirm your order payment. Please note that this verification, including verification of amount availability for payment will also be made by the financial institution that issued the card or WorldPay where used.
1. Worldpay Payments
Worldpay are a bank approved payment services provider and operate a payment processing exchange. Worldpay act as a data processor for Treasure Chest to ensure our customer get the best service.
Treasure Chest promise not to disclose any information relating to customers to any third party for marketing or any other purposes. In addition, we will not use your email address for any purpose other than essential communications relating to your order, unless you express an interest in receiving details of special offers and so on.
The delivery methods and costs shown on this website .Delivery to any other part of the world will vary in method and costs. Please email us here in Ireland at [email protected] or phone us at 00353 (0) 91 563862.
All orders are delivered by either An Post or via Courier. Either method may require a signature on delivery. We will email you once your order has been processed to let you know when your order will be going out to you and an estimated delivery date.
You must not order Products via this Website if you are younger than 16 years of age.
All Orders are subject to acceptance by us and are subject to availability. Receipt of an electronic or any other form of order confirmation does not signify Order acceptance, nor does it constitute confirmation of our Offer to Sell. We reserve the right to accept or decline any order at any time for any reason, and may in certain circumstances request additional information before accepting an Order.
After placing an Order, You will receive an email from us acknowledging that we have received Your Order. Please note that this does not mean that Your Order has been accepted. Your Order constitutes an offer to us to buy a Product. All Orders are subject to acceptance by us and we will confirm such acceptance by emailing you confirmation of shipping.
You may cancel a Contract and obtain a refund by notifying us in writing and returning the Products as set out in accordance with our Returns Procedure below.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
To return your product, you should mail your product to:
31/33 William Street,
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Prices are quoted in Euro, US$ and £ Pound Sterling. All Euro and £ Pound Sterling prices include VAT at 23% as the product prices. If items are to be shipped anywhere else than Ireland & Europe then please contact us at [email protected] for appropriate prices as they may be different.
Please note that all prices on this Website are for on-line purchases only and may differ in-store.
Due to circumstances beyond our control prices may on occasion have to be altered. If this occurs, we will email you to notify you of these changes and request you to reconfirm your Order at the altered price. By notifying you, we shall be entitled to cancel any Contract in whole or in part to the extent that it is for the purchase of a Product the price of which was stated incorrectly on the Website.
Shipping prices displayed are for shipping to Republic of Ireland, USA and Rest of the World. Shipping charges to anywhere else in the world may be different so please contact us at [email protected] for appropriate costs.
On some occasions shipping charges may not be given when ordering and you will be informed that you must be quoted for shipping costs. In this instance we will email you once we receive your order with the appropriate cost. Your authorization by email and payment of these extra charges will be necessary before your order will be processed.
We take all reasonable measures to ensure that details, measurements and descriptions of Products given on this Website are as accurate and complete as possible but on occasion there may be variations between these and the Products themselves.
Please note that product images used throughout the site are for illustration purposes only and while we do our best to show products exactly as they are, we cannot guarantee that all products will match images exactly due to photo constraints and/or alterations in product designs. All Products are subject to availability.
These Conditions apply to use of this Website and are the terms and conditions on which we will supply products to you and by proceeding further and/or placing an Order, You agree to be bound by the Conditions. If you do not agree to be bound by them, you should leave this Website now. You must click to mark your acceptance of these Conditions before placing an Order if you accept them. Please understand that if you refuse to accept these Conditions, You will not be able to order any Products from the Website.
The terms and conditions listed here are applicable to the purchase of Products offered for sale through this website only and do apply to our store. In particular, promotions and offers advertised on this Website shall not be valid in connection with any purchase in our store, and promotions and offers available through our shops or elsewhere shall not be valid in respect of Website purchases.
When using the Website, You accept that communication with us will be mainly electronic but on occasion can also be by phone. You must agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
We may change these Conditions from time to time without notice. Changes will apply to any subsequent Orders received. It is your responsibility to check regularly to see if any changes have been made to these Conditions. We reserve the right to modify or withdraw this Website at any time without liability to you.
You agree to indemnify us fully from and against all claims, liability, damages, losses, costs and expenses (including legal fees) arising out of any breach of these Conditions by you or any other liability arising out of your use of this Website or out of the use of this Website by any person using your account number and/or password.
We will not be liable to You in contract, tort, or otherwise for any loss of profits, loss of business, loss of anticipated savings, loss of opportunity, loss of data or any other indirect or economic losses whatsoever suffered or incurred by you arising out of the subject of these Conditions. Your statutory rights are not affected.